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Even the smallest of actions can make or break a customer service transaction. It is easy to think of a time when we received poor customer service and a time when the interaction made us smile. In this interactive instructor-led course we explore facts and figures on how customer service can impact the success of an organization, who are the customers UIC serves and what can be done to improve daily interactions to result in exceptional customer service. This course is part of the Core Professional Development program under the UIC competency Customer Service.
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